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IndustriesService and Administration
One of the largest mistakes that any organization can make is the assumption that Lean is designed solely for Manufacturing. Service and Administration processes are riddled with activity that add no value from the perspective of the customer. The Service Industry now makes up over 80% of the United States GDP. Even within manufacturing organizations, 20% of product prices are driven by direct manufacturing, 80% is made up of costs associated with Service, Administration and Design functions. In addition, 30%- 80% of Administrative Processes incorporate pure WASTE. The Incito S&A Analysis show that out of each day, administrative employees conduct Non-Value Added activity up to an average of 300 minutes per day: The Incito Consulting group utilizes decades of experience to assist you in dramatically reducing Waste within your service & Administration organization while building a culture of world-class continuous improvement. Incito S&A AnalysisNVA Meetings- 80 minutes 300 minutes per day= 5 hours per day |
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